Think switching your broadband provider will only leave you with a nasty headache? Think again. Thanks to Ofcom and their new legislation, it’s now easier than ever before to switch over. All you need to do is make one quick phone call – easier, less stressful and above all, hassle free.
Whilst you really do have nothing to fear, it makes sense to know a little about the process and the major perks for jumping ship.
Essentially, there are four fantastic reasons to switch your provider and these would include:
To improve download speeds To improve upload speeds To reduce costs To improve customer service Businesses thrive on being both productive and efficient. In the modern world, broadband plays a major role in this. If you’ve a connection that’s slow and suffers downtime, why put up with the pain?
It’s not just speed that should be considered when making your decision either. You’ll also want to think of the costs and customer service you’re receiving. Are problems dealt with quickly? Do you have a customer service team ready to respond to your queries and issues?
More often than not, these can be the motivating factors behind a business looking to switch up their provider.
Does it cost to switch broadband provider? When switching broadband you may be put off by the worry of having to pay out for installation and set-up costs. However, this isn’t always the case and as a new customer the chances are you’ll receive all of this for free. Therefore, there’s simply no reason to avoid taking the plunge.
Is it difficult to switch broadband provider? If you’ve been growing a little tired of your broadband and the provider is making it difficult to switch, the good news is you’ve a load of rights ready to help you out. For instance, if your broadband isn’t working to a satisfactory standard, you could be entitled to cancel – even within your contracted period.
You can also check out a number of useful sources, including:
The Citizens Advice: This government service provides free and independent advice. You can call 08454 040506. Ombudsman Services: When there is a dispute that can’t be resolved between customer and provider, the Ombudsman Services can be called in. They act impartially and can decide what action is best. Download speeds explained For businesses, download speed is going to be vital for your broadband. The better the speed, the more efficient your staff will be. The speed dictates how fast data is transferred from the Internet to your device.
Nowadays it’s quite commonplace to have a download speed over 100Mb – which is incredible considering it was just 2Mb a few years ago. This shows how much broadband has evolved in recent years.
Businesses will typically have multiple users connected to the same line and as such, it can be deathly slow when the download speed is suffering. Videos won’t stream, websites won’t load and it’ll take even longer to download large files. As such, looking at the download speed and choosing a solution offering quicker speeds is crucial for the smooth running of your business.
Upload speeds explained If you couldn’t guess, upload speed is the opposite of download. It comes into question when you’re looking to upload files and images to the Internet. The process is reversed and this time, data is travelling from your device to the Internet.
In general, upload speeds are typically slower than their download equivalents. The reason why is pretty straightforward; people spend a lot more time downloading than uploading. However, this doesn’t mean you should skimp on speed and instead, ensure your broadband is equipped with excellent upload rates too.
Upload speed will be particularly important to those working from home, or where the business uses a sharing tool for files, such as Dropbox. Providers who dedicate themselves to business broadband are often better placed to offer improved upload speeds, so ensure to check out the options at Toople.com.
Customer service issues If you’re struggling with the broadband connection and not receiving the customer service you need, hand-in-hand these are two reasons to switch providers. All communication companies need to have a Code of Practice in place for customers and if you’re not happy – it’s easy to complain and find an alternative solution.
For instance, do you find yourself tediously listening to hold music? Is the customer service team less than helpful? Wish you were speaking to a call centre located in the UK?
These are all common customer service problems and key reasons why you should make the switch. Why waste your time on the phone instead of enjoying the service you’re paying out for?
Switch to Toople.com If you’re disappointed in your business broadband provider and want to switch over to a hassle-free, cost effective solution that offers incredible speeds, Toople.com is the answer. We’re here to provide a full circle broadband that puts an end to your worries and in no time at all you can get back to working productively and efficiently, without the annoyance of a failing broadband.
For more information, get in touch with Toople.com today.