Change means different things to different businesses. Putting your head in the sand isn’t advisable.
Change can also be out of your hands; a global event for example could trigger the need to review. Take the EU Referendum on 23 June 2016, as a key example. As we discovered recently, SMEs haven’t seen any real fallout to the UK’s decision to exit, but that’s not to say it won’t happen.
In this blog article, we identify how to embrace change, lead it and implement it. After all, as a new supplier to the business broadband (and soon to launch mobile phone service), Toople.com is encouraging change amongst SMEs:
• Make the case and own it
Put it in writing evaluating all options; e.g. remaining with current supplier and changing. Put forward your recommendations for change; put your head on the block based on the research you’ve undertaken prior to writing the case.
• Company culture
The people within your business can be hugely resistant to something trying or bedding in something new. They fear a Loch Ness size backlash. Do your homework, get “naysayers” on board and focus on the positives for the business at large.
• Embracing technology
Technology and automation is enhancing productivity enabling your businesses to achieve more in a shorter period of time. Look at what the market is offering, this also often comes with the added benefit of reducing costs too.
• Planning and communication
These are absolutely key. Without them, the change you are implementing is more likely than not to fail. Plan for every eventuality and factor in a contingency. Realistic timescales must also be applied. This often lets down a change project.
Keep all stakeholders – internal and/or external – involved; if the number is small enough the personable approach is preferred but it if it a technology project you are rolling out, keep your stakeholders involved by email, SMS, intranet, extranet etc to ensure their expectations are managed.
Trying to pull the wool over your stakeholders eyes will be found out; outline the case in its totality
• Pigeon steps
To ensure change has every chance of success, take small steps. Do not introduce too many initiatives at one time that could baffle and confuse your business, staff and customers – this could lead to a detrimental backward step.
• Don’t fear the backward step
Sometimes, as a business and as professionals, to ensure success a backward step has to be considered. It doesn’t mean failure – which is nothing to be ashamed of either. Look at your project plan, weigh up the outcomes and communicate. Speak with peers and leaders within your business. If you have a mentor, have a chat with them. Good counsel is excellent advice.
For more sound business advice and to get your FREE quotation for business broadband, go to www.toople.com