Frequently Asked Questions

Here you’ll learn more about common answers to problems our customers experience.

You can view the products we offer on our Business Broadband page. To find out more about a certain product, please call our team on 0800499499.

You do need to have a phone line in order to utilise some of our broadband packages and this will be explained as part of the sales process. The price of the line is normally included in the package price quoted to you. If you already have a line installed in your premises, we will arrange for it to be transferred over to us and if you don't have a line we will arrange to have one installed for you.

Some of our newer products such as our FTTP packages do not require a line.

Our broadband products have no download caps. You are free to use your service as you wish.
Yes, no problem.
If you already have a telephone line and broadband connection, we will simply transfer this to us. This means no need for an Openreach engineer to come to your property to install. If you do not have a broadband connection but do have a line, then again you won't need an engineer to visit. If you do not have a line, then we will need to send an engineer to your premises to install the line for the broadband to run on.

To test your speed go to our Speed Test.
You can, we offer a range of SIM only deals. You will need to make sure that your phone is unlocked to be able to use the sims.

It will depend on your chosen network but it will be dispatched as quickly as possible. Don't forget we can also provide eSIMs - just call the team and we'd be happy to help.

If you call your existing supplier, they will be able to provide it for you, they must provide this within 2 hours of your request.

You can order by calling our sales team on 08000 499 499. One of our sales team will discuss the various products on offer to you before they provide you with a quote.

Quotes from our sales team are valid for up to 7 days from the date of issuing the quote.

We do provide certain products that are not featured on our website such as FTTP On Demand, G.Fast and FTTP. If you require these products give our sales team a call on 08000 499 499.

Why choose us?

The package and the price

Communications that just work and prices that you’ll love – that’s the Toople way.

Bringing it all together

Our business is all about helping you to grow your business. Our wide range of partners helps us deliver all your comms.

Great value

For many businesses we can save as much as 50% on their telecoms bills.  Call us with a copy of your current providers most recent bill.

UK Support

Whatever you need, our dedicated UK call centres are here to help. 

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