Here you’ll learn more about common answers to problems our customers experience.
You can view the products we offer on our Business Broadband and Home Broadband paged. If you select a product, we will then perform a speed test on your address and postcode to determine the product speed we can offer to you as part of the sales process.
Some of our links will redirect you to a provider’s page who will verify the speeds available as part of their sales process.
You do need to have a phone line in order to utilise some of our broadband packages and this will be explained as part of the sales process. The price of the line is normally included in the package price quoted to you. If you already have a line installed in your premises, we will arrange for it to be transferred over to us and if you don't have a line we will arrange to have one installed for you.
Some of our newer products such as our FTTP packages do not require a line.
Our broadband products have no download caps. You are free to use your service as you wish.
To test your speed go to our Speed Test.
It will depend on your chosen network but it will be dispatched as quickly as possible. Don't forget we can also provide eSIMs - just call the team and we'd be happy to help.
If you call your existing supplier, they will be able to provide it for you, they must provide this within 2 hours of your request.
You can order by clicking order on our products page and filling in your details and our sales team will call you back or alternatively you can call our sales team on 08000 499 499. One of our sales team will call you back and discuss the various products on offer to you before they provide you with a quote.
Quotes from our sales team are valid for up to 7 days from the date of issuing the quote.
We do provide certain products that are not featured on our website such as FTTP On Demand, G.Fast and FTTP. If you require these products give our sales team a call on 08000 499 499.